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24.10.2025, Ciena
Frankfurt, remote
Associate Network Engineer (m/f/d)
Über uns:
Ciena is the global leader in high-speed connectivity.
We build adaptive networks to support exponential growth in bandwidth demand-empowering our customers, partners, and communities to thrive in the AI era. With unparalleled expertise and innovation, our networking systems, components, automation software, and services revolutionize data transmission and network management.
Our Services Team is looking to expand our team by hiring an
Ciena, a global leader in optical and routing systems, services, and automation software, empowers organizations to adapt and thrive in a fast-paced, ever-evolving digital world. With innovation and collaboration at its core, Ciena fosters a dynamic and inclusive culture that values diversity, creativity, and teamwork. Guided by a commitment to excellence and sustainability, Ciena's team embodies the company's global mission to drive transformative technology while nurturing a culture of respect, growth, and innovation.
Aufgaben:
- Reporting to the Services organization, you will play a hands-on role in delivering network solutions and providing post-sales technical support. You'll work closely with internal teams, service partners, and customers to ensure seamless deployment, reconfiguration, and ongoing improvements of Ciena's solutions.
- Lead solution delivery activities including remote deployment support, network migrations, and acceptance testing
- Support partner engineers during deployments and act as an escalation point for technical queries
- Review and validate Technical Deployment Package (TDP) content with internal and external stakeholders, ensuring all details are clear and executable
- Collaborate with Sales Engineers, Project Managers, Technical Support, and Field Service to resolve design or product-related issues
- Maintain detailed as-built documentation for future upgrades and reference
- Participate in customer kick-off calls and provide guidance to pre-sales teams to align network design with serviceability standards
Qualifikationen:
- The Must Haves
- B.S. in Electrical Engineering, Optical Engineering, or related discipline
- Experience in a network engineering or related technical role
- Basic theoretical and/or practical knowledge in one or more areas:
- Layer 0/1 (SDH, DWDM, ROADM, Control Plane, etc.)
- Layer 2-3 (IP protocols)
- Scripting/DevOps (e.g., Python, Java, Ansible)
- Strong customer service and communication skills, including fluency in English (written and verbal)
- Proficiency in MS Office applications (Visio, Excel, PowerPoint)
- Ability to manage multiple projects, analyse technical data, and translate designs into deployable solutions
- Flexibility to travel (~25%) and support night-time maintenance windows (~25%)
- Assets
- Experience collaborating in matrixed teams across functions like engineering, support, and field operations
- Comfortable managing multiple projects and resolving technical issues under tight timelines
- Strong documentation and process development skills
- Availability to travel (~25%) and support night-time maintenance windows when required
- Customer service-oriented mindset with a desire to build a technology-focused career
Unser Kontakt:
Ciena
Rachael King
Senior Associate, Talent Acquisition
Raking@ciena.com
Kennziffer: R028464
Berufsfeld
Technische Berufe, Ingenieurwesen
Informationstechnologie, TK
Techn. Entwicklung, Konstruktion
IT/TK Netzwerke, Systeme
Systemadministration, Netze
Entwicklung - Elektrotechnik
Standorte